FAQ
## General & Brand Inquiries
Q1: What makes HCY Limited products unique?
A: At HCY Limited, we bridge the gap between contemporary design and artisanal craftsmanship. We specialize in premium bathroom accessories, with a core focus on natural, sustainable materials like 100% pure linen. Every textile item, including our signature shower curtains, is handcrafted to bring a perfect blend of organic warmth, elegance, and long-lasting durability to your home.
Q2: Where are your products designed and sourced?
A: All our products are conceptualized by our in-house design team, focusing on minimalist and elegant aesthetics. We source our premium linen from sustainable, high-quality growers, and our products are carefully handmade by skilled artisans who pay meticulous attention to every stitch.
## Product & Material Care
Q3: Why choose 100% linen for a bathroom environment? isn't it prone to moisture?
A: Linen is actually one of nature’s most effective fabrics for wet environments! Because of its natural, long flax fibers, linen is highly breathable and inherently quick-drying. This allows our shower curtains and towels to shed moisture rapidly, preventing the damp, heavy feeling common with synthetic alternatives.
Q4: How do I care for my HCY Limited linen shower curtain and towels?
A: Linen is incredibly durable and actually grows softer with every wash. We recommend machine washing on a gentle cycle with cold or lukewarm water and a mild detergent. Tumble dry on low heat or hang to air dry. To maintain the elegant, natural drape, you can leave the signature linen wrinkles as they are, or iron on medium-high heat while the fabric is still slightly damp.
Q5: Do I need a plastic liner with your linen shower curtains?
A: While our 100% linen shower curtains are quick-drying and highly resilient, they are tightly woven fabric rather than waterproof plastic. To protect the linen from heavy, direct water spraying and to ensure it retains its beauty for years to come, we recommend using a water-resistant liner inside the tub.
Q6: Will the linen products shrink after washing?
A: Linen does have a natural tendency to shrink slightly during its very first wash. However, we take great care in our manufacturing process to minimize this. To prevent any unwanted shrinkage, always avoid high-heat washing and high-heat tumble drying.
## Shipping, Orders & Customization
Q7: Since your products are handmade, what is the processing time for an order?
A: Because each item is meticulously handcrafted to ensure the highest quality, standard orders typically take 2–5 business days to process before shipping. For large corporate orders or peak seasonal times, processing may take slightly longer, and we will update you immediately.
Q8: Do you offer custom sizes for shower curtains or towels?
A: As a trading and design company, we primarily offer standard retail sizing optimized for modern bathrooms. However, we do accommodate custom sizing and bespoke orders for interior designers, boutique hotels, and bulk commercial buyers. Please reach out to our team via our contact page with your specific dimensions.
Q9: Do you ship internationally, and what are the shipping costs?
A: Yes, HCY Limited ships worldwide! Shipping costs and delivery timelines vary depending on your destination country. Exact rates will be calculated automatically at checkout. Standard international shipping usually takes 7–14 business days.
Q10: What is your return and exchange policy?
A: We want you to absolutely love your bathroom sanctuary. If you are not completely satisfied with your purchase, you can return or exchange any unused, unwashed items in their original packaging within 30 days of delivery. Please contact our support team to initiate a return hassle-free.